Shipping & Returns Policy

Queen Hippie Gypsy, LLC
Effective Date: November 7, 2026

Thank you for shopping with Queen Hippie Gypsy! We appreciate every order and take care in preparing your purchases. Please review our Shipping & Returns Policy before completing your order.

For questions or assistance, contact us at info@queenhippiegypsy.com or 510-282-7829.

Order Processing

Orders are processed during our regular business operations.

Please allow approximately 2–5 business days for order processing before shipment, unless a different timeframe is stated on the product listing or at checkout.

Processing times may be longer during holidays, special promotions, product launches, or periods of unusually high order volume.

Once your order has shipped, you will receive a shipping confirmation and tracking information when available.

Orders are not considered shipped until they have been transferred to the designated shipping carrier.

Shipping Methods and Delivery

We ship to the locations and destinations available during checkout.

Available shipping methods, costs, and estimated delivery windows are displayed before you complete your purchase.

Delivery estimates are provided by the shipping carrier and are not guaranteed. Delays may occur due to weather, carrier disruptions, holidays, incorrect addresses, or circumstances outside our control.

Queen Hippie Gypsy is not responsible for carrier delays after an order has been transferred to the shipping provider. However, we will make reasonable efforts to assist customers with tracking and delivery concerns.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If you notice an error, contact us immediately at info@queenhippiegypsy.com. We will make reasonable efforts to correct an address before the order ships, but changes cannot be guaranteed once processing has begun or the package has been transferred to the carrier.

Additional shipping charges may apply if an address correction or reshipment is necessary.

Lost, Delayed, or Missing Packages

If your tracking information indicates that a package has been delivered but you have not received it, please:

Check around your delivery location and with household members or neighbors.
Contact the shipping carrier using the tracking information provided.
Contact Queen Hippie Gypsy if the package remains missing.

We will make reasonable efforts to help investigate missing or delayed shipments.

Each situation will be reviewed individually, and any replacement or refund will be handled in accordance with applicable law and the circumstances of the shipment.

Damaged or Incorrect Orders

We take care when preparing and packaging orders. If your purchase arrives damaged, defective, or different from what you ordered, please contact us within 5 calendar days of delivery.

Please include:

Your order number.
A brief description of the issue.
Clear photographs of the item and packaging, when applicable.

We will review the information and work with you to determine an appropriate resolution, which may include a replacement, exchange, or refund.

Please retain the original packaging until the matter has been resolved.

Nothing in this policy limits your rights under applicable consumer protection laws.

Return Eligibility

We want you to feel confident shopping with us.

Eligible unused and unopened merchandise may be requested for return within 14 calendar days of delivery, provided the item is in its original condition and packaging.

To request a return, email info@queenhippiegypsy.com with your order number and the reason for the request.

All returns must receive authorization from Queen Hippie Gypsy before being shipped back.

Unauthorized returns may not be accepted.

Items That May Not Be Returned

For health, safety, hygiene, or product-specific reasons, certain items may not be eligible for return or exchange unless they arrive defective, damaged, incorrect, or otherwise qualify for a remedy under applicable law.

These may include:

Opened or used botanical products, teas, herbs, and personal-care items.
Opened candles, incense, oils, bath products, and similar merchandise.
Personal-care and intimate-use products.
Custom-made, personalized, or special-order items.
Digital products or services that have already been delivered or performed, subject to applicable law.
Gift cards and final-sale items, where legally permitted.

Any product-specific return restrictions will be disclosed before purchase.

Return Shipping

Unless an item arrives damaged, defective, or incorrect, customers are responsible for return shipping costs.

We recommend using a trackable shipping method and retaining proof of shipment.

Original shipping charges are generally nonrefundable unless required by law or the return is due to an error on our part.

Refunds

Once an authorized return is received and inspected, we will notify you whether the return has been approved.

Approved refunds will generally be issued to the original payment method.

Please allow approximately 5–10 business days for us to process an approved refund. Your financial institution or payment provider may require additional time for the credit to appear.

Refund amounts and any applicable deductions will be communicated before processing.

Exchanges

If you would like to exchange an eligible item, please contact us before sending it back.

Exchanges are subject to product availability. If the requested replacement is unavailable, we will discuss an appropriate alternative or refund, as applicable.

Local Pickup and In-Store Purchases

If local pickup is offered at checkout, customers will receive instructions regarding pickup availability and collection.

For purchases made in person, please contact Queen Hippie Gypsy directly regarding applicable return or exchange options. In-store purchases may be subject to different terms and applicable California consumer protection laws.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at info@queenhippiegypsy.com.

We will make reasonable efforts to cancel an order before it enters fulfillment or ships. Once an order has shipped, it cannot be canceled through the order-processing system and must be handled under the applicable return policy.

We are happy to help with questions about your order, shipping, returns, or exchanges.

Queen Hippie Gypsy, LLC
337 14th Street
Oakland, CA 94612

Email: info@queenhippiegypsy.com
Phone: 510-282-7829
Website: https://www.queenhippiegypsy.com

Thank you for supporting Queen Hippie Gypsy. Your support means a great deal to our business, and we appreciate the opportunity to serve you.